Team Assistant, Community Team
I get a great deal of satisfaction from working in healthcare because I have the opportunity to help in the community. Every day I learn something new, which helps me to grow and become better at my job.
I started my career working in a clinic after taking medical office administration in college. I moved to the WWLHIN three years ago, and I’m a Team Assistant with the Community Team. My job is to help ease the administrative tasks for the team members so they can provide direct patient care.
On the team, we all help each other so we can deliver the best care. My role is to manage service updates, long-term care applications, and medical orders. I also book home visits for when people go home after being in the hospital or if they need their care reviewed. To me, those tasks all have the same level of urgency.
From my perspective, you can’t really prioritize the healthcare we deliver. The urgency comes from understanding what patients and families need. When someone needs care, that care is urgent for both the patient and their family.
Working for a very brief period on the hospice/palliative care team reinforced that sense of urgency. It was one of my favourite experiences. Before helping out the team, I had no exposure to the hospice experience. When a patient is in hospice care, the whole team becomes like family. It’s incredible for the patients and their families.
For that team, every referral that came in and every single task was considered urgent. It was all about providing for the patient’s comfort and to provide peace of mind for the family.
When I first started here at the WWLHIN, I learned quickly how much stress comes off of a family’s shoulders when we can help them find answers or solutions. It taught me to make it a priority to deliver that level of service with every individual situation I encounter.
Sometimes it means stepping outside of my normal responsibilities. I remember helping a patient that didn’t speak English well. I happened to answer her call, and I could tell she was frustrated. I was able to determine that she spoke Spanish, which I can speak too. She was so happy to connect and ask questions in her language. Even though I wasn’t a member of the team who was managing her case, I could help work through her concerns. I let her know she could call me anytime she needed help. It meant a lot to her and to me that I could help her.
The experiences I’ve had working here at the WWLHIN have influenced me to work hard every day. I get to see that every little thing we do as a healthcare organization makes a difference. It’s uplifting and a privilege to do the work we do.