Pam Robson

Pam Robson
Team Assistant, Equipment & Supplies

I’ve worked in healthcare for more than 25 years. Working in health care keeps you on your toes. You’re always making decisions and solving problems.

On my team, we make sure the caregivers have access to the equipment they need to provide care. Whether it’s IV pumps or the dressings for wound care, we have to make sure that everything is done properly. There’s no room for error. If supplies for IV medication are not delivered on time, a patient may not receive their next dose when they should.

If problems arise, we have to figure things out quickly. If a piece of equipment isn’t available, we have to work with the suppliers to find a way to make it work. It means thinking outside the box.

I really enjoy it. It keeps my mind working. Over the years, I feel like I’ve made an impact. That’s important to me because this is my healthcare too. I want to make sure it’s the very best care possible – for me and for everyone else that needs it.

From when I was in high school, I was interested in becoming a physician or a nurse. I have always been interested in how the human body works. I wanted to know how to cure diseases and learn how I could make a difference.

Regardless of the role, the goal is the same – putting patients first by doing all that we can to help. We are doing the right thing when we put their needs first.

Sometimes, putting the patient first helps everyone around them too. For example, recently, we had an urgent order for a wheelchair. The supplier notified me that they didn’t have the specific piece of equipment available. The client could not go home without that wheelchair. In this situation, not only would the patient and their family be affected, but it also meant that a hospital bed was not available for another patient and the professionals in the client’s circle of care would also be impacted.

In cases like that, you don’t just give up. You work with the list of suppliers and check all possible locations until you find what you need. It took time and effort, but in the end, the patient was able to go home safely. It feels good and motivating to know you’re helping in situations like that. I always want to do my best for the patients. I believe we all deserve the very best healthcare, so I always strive to give my best.

Working for the WWLHIN has been a wonderful experience. When I look back at my first day, I wasn’t aware of the scope of professional services we provide to the community. I was excited and knew my new position would challenge me. The last ten years have surpassed my expectations. I have surpassed my own expectations.

 

 

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